Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- The fastest way to track your order is to "Log In" to your account and enter your email address and password. If you misplaced your password, click on the "Forgot Your Password?" link.
- Order Status
Our online tracking is almost realtime -- plus or minus a few hours. It is very helpful with providing you with a recent status of your order. - (Note: Orders may take anywhere between 24-48 hours to process)
Here's a quick guide to help you interpret your order:
Shipped -- It's on the way. Simply click on the tracking number to link directly to the freight carrier.
Backordered -- It's currently backordered for future delivery.
Processing -- We're preparing your order for shipment.
Received -- We received and acknowledged your order. - Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier.
Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Obvious Damage
Do not sign for damaged products. If your product arrives DOA (Dead on Arrival), please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.
Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.
In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service. - Privacy & Security
Armed Forces Tactical will collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or social security number. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
(your information helps us to better respond to your individual needs)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
- How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
By using our site, you consent to our websites privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on April 1, 2011
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
info@aftactical.com - Returns & Exchanges
- No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll free number and speak with a customer solutions representative to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 15 days of receiving the returned item.
Unopened Merchandise
You may return any "unopened" products and accessories within 30 days of delivery for a refund. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. All orders are subject to a 10% restocking fee Some orders include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
Opened Merchandise
"Opened" products and accessories can be returned within 30 days of delivery*, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in sealable condition with original materials and packaging.
Special Order Items
There are no returns allowed for products which have been specially ordered for you and drop shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned (i.e. Embroidered Name Tapes, Embroidered Helmet Bands, Class A Name Tags, Dog Tags, and Custom KIA Bracelets.).
Cancelled Orders
Special Order Items that are made to order such as Embroidered Name Tapes, Embroidered Helmet Bands, Class A Name Tags, Dog Tags, and Custom KIA Bracelets cannot be cancelled. An order that has shipped cannot be cancelled. If you refuse an order, it will then fall under our standard return policy. - Payment, Pricing & Promotions
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Armed Forces Tactical accepts GPC IMPAC, American Express, MasterCard, Visa, and Paypal payments.
We do not currently accept Military Star Card.
- Viewing Orders
- The fastest way to track your order is to "Log In" to your account and enter your email address and password. If you misplaced your password, click on the "Forgot Your Password?" link.
Our online tracking is almost realtime -- plus or minus a few hours. It is very helpful with providing you with a recent status of your order.- Updating Account Information
- Account information can be updated on your account dashboard at anytime by logging in and selecting the "My Account" link.
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